Once you place an order, you will receive a confirmation email from us. All orders placed on Monday through Friday, excluding German holidays, will be processed the same day. Depending on product availability and payment verification, orders will be shipped within the next 2 working days. Orders placed on the weekend or holidays, will be processed the following business day.

Standard domestic shipping within Europe takes up to 5 business days to arrive. For overseas shipping, the delivery might take up to three weeks. For expedited shipping, please contact us at to initiate the arrangement.

All orders of 5 Notabags or more will be shipped as a package, including tracking and insurance.

Returns are accepted up to 14 days after original purchase date for unused products. We can refund the price you paid for the product, without the shipping costs. In order to initiate a return, simply email us at for instructions.

Please make sure that the returned Notabag products are carefully wrapped and that you provide us with a tracking number, as we are not responsible for lost returned products.